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Cursuri on-line la Campus ACA pentru colectorii de debite ce doresc sa isi creasca abilitatile de negociere cu debitorii prin telefon

28 Apr, 2010  Colectori, Manualul Colectorului

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---------- Forwarded message ----------
From: Campus ACA <campusaca@acainternational.org>
Date: Wed, Apr 28, 2010 at 3:02 AM
Subject: How to Make Your Collectors More Effective
To: iulian.urban@gmail.com


Upcoming Online Training














Increase collection results with training available in Spanish and English this May that will make your collectors more effective on the phone. They will learn how to motivate consumers based on their current economic needs, by:

  • Sharpening their negotiation skills.

  • Setting performance goals.

  • Using three appeals to collect more money from the consumer.

  • Identifying barriers that prevent success at each phase of the collection process and create solutions to overcome them.
Spanish Professional Telephone Collectors' Techniques
May 6 - 7, 2010 (90 minutes each day)
11:00 a.m. - 12:30 p.m. Central Standard Time

Register Today!

Do you have Spanish-speaking collectors? If so, register them today for ACA's core telephone training taught in Spanish by Luis Eduardo Perez Mata and Marco Antonio Ontiveros Hernandez, Sr., from ICM - International Collections in Mexico City.		 Professional Telephone Collectors' Techniques
May 19 - 20, 2010 (90 minutes each day)
11:00 a.m. - 12:30 p.m. Central Standard Time

Register Today!

Join ACA Certified Instructors Nathan Windeknecht, CACi, Saint Louis, Mo., and Beth Conklin, National Enterprise Systems, Inc., Solon, Ohio, for core collector training that will increase collection results at your organization.
Each seminar is worth 1.5 Professional Development Units (PDUs). Completing both the PTCT and FDCPA training makes you eligible to apply for the Professional Collection Specialist (PCS) designation. From there, you must complete and pass the PCS exam (now available in Spanish) with a score of 85 percent or higher.

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Reclamati abuzurile la adresa office@asistentapentruconsumatori.ro sau la adresa Senatorului : iulian.urban@gmail.com

Redirectioneaza 2% pentru Asociatia www.asistentapentruconsumatori.ro

Afisari: 562

1 Comentariu pana acum»

  1. vrajitorul.eu said

    am April 28 2010 @ 4:13 pm

    INTRATI PE http://www.vrajitorul.eu/ – Magia afacerii dvs.
    informatii utile >> http://www.vrajitorul.eu/aplicatia/aplicatia.html

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